Independent Laboratory Servicing

Customer Service

Customised Contracts

Customised contract packages are available. Please contact our sales division to discuss your requirements.

Group Contracts

We currently hold a large number of group contracts; which are tailored to suit each of the individual departments or sites within the group and which are subject to a substantial discount.

Service without a Contract

Meadowrose Scientific understands that not all customers are able or want to take out service contracts. We therefore provide preventative maintenance or breakdown cover at competitive rates. Calibration/Validation services are also available without a contract.

SERVICE CONTRACTS

Meadowrose Scientific offers a range of service agreements designed to suit an array of budgets and requirements.

A1 Contract: Preventative Maintenance Only (PM)

This basic service agreement includes one pre-scheduled preventive maintenance visit per annum. The cost is inclusive of all travel and labour expenses. Under this contract, in the instance of emergency breakdown visits, labour and travel are charged at a reduced rate. Spare parts are chargeable under this contract.

B1 Contract: Preventative Maintenance + Breakdown Labour
and Travel

This agreement includes one pre-scheduled preventative maintenance visit per annum. It includes all labour and travel costs, and all such costs for unlimited emergency call outs. Spare parts are chargeable under this contract.

Z1 Contract: Calibration / Qualification

Available on its own or supplementary to any of the above contract types, this agreement includes calibration and certification of instruments' performance against known traceable standards.

Additional Visits

All of above contract options can be upgraded to 2, 3 or more preventative maintenance visits per annum, dependent upon customer requirements.